Frequently Asked Questions
GOT A QUESTION? HERE'S A LIST OF SOME OF THE MOST COMMON QUESTIONS WE GET ASKED.
How do I know my order has been placed successfully?
Once your order has been placed successfully, you will receive a confirmation email. If you do not receive an email within 30 minutes of placing your order, please check your Junk email folder or log into your account on our website to check if it has been successful. If you still cannot view your order confirmation, then please contact us and we will check it for you.
How will I know my order has been shipped?
As soon as your order has been processed and dispatched, you will receive an automated email from our warehouse. This email will include your tracking number. If you do not receive this email (and it’s not in your Junk Mail) then please contact us at Head Office and we will be happy to assist you!
How do I make my gloves more grippy?
Other happy customers have found that using chalk on their gloves increases their grip.
What size lifting belt do I get?
DO NOT use your pant size to determine the size of your lifting belt. Use a tape measure to size your waist (the area between your ribs and hips). Pull tape measure tight for best measurement. Our belts are designed to be worn tight around the waist. The more secure the belt, the more support and stabilization it provides.
If you're in between sizes and plan to stay the same size or shred, we recommend that you go with the smaller of the two sizes. But if you plan on bulking, we advise that you go a size up. Reason being, with the bigger size you can always hole punch extra holes to make smaller, but you can’t go bigger with a smaller belt.
You'll want your belt to be as tight as possible while still allowing for a full breath into the belly. If you can’t do this without raising up, it’s too tight. For this reason you’ll probably find that you need the belt to be a little looser when you deadlift than when you squat, because of the deadlift’s starting position. It’s also worth noting that you might find the belt uncomfortable at first, before it’s broken in.
Always check sizing before ordering, sizes of some styles can vary slightly. Refer to sizing guide in the product pictures for sizes/measurements so you are not disappointed.
Do the wrist wraps come in a right and left pair?
All Steel Sweat wrist wraps come in pairs, the thumb loops are positioned on the wraps so you can wear one wrap on your right hand and the other on your left hand.
How do I wear my wrist wraps?
- Starting with your left hand, insert your thumb through the loop with your palm facing down.
- Pass the wrap around your wrist,counter-clockwise.
- Pull the wrap around, experimenting with the tension to see what best suits you.
- When it is fully wound, secure the wrist wrap with the velcro fastener.
- Once secured, you can unhook the loop off your thumb if you prefer.
How do I use lifting straps?
Thread the ends of the straps through the loops to form
- Put the straps on. Slide your hands through the circles.
Pull on the ends of the straps until the straps t snugly
around your wrists.
Wrap the ends of the strap around the bar holding the
weight. Start by going under the bar from back to front,
and then wrapping the strap over the top and under
Place your hands over the straps to hold them in place. If
you're uncomfortable, re-wrap the straps.
Roll the bar toward you until the straps are tight and pull
on your wrists.
Lift the weight, taking care not to force your wrists to
hold the entire weight. The lifting straps should let your
wrists assist you in maintaining your grip on the bar.
What size gloves do I get?
Steel Sweat gloves are designed to mold to your hand with use for a comfort fit.
To ensure you get the right size for your hand, please measure the circumference of your palm just below your knuckles (not including your thumb). Our gloves are generally true to size. If you are in between sizes and prefer a snug fit, then we recommend you select the smaller size but if you prefer a looser fit go with the larger option.
Always check sizing before ordering, sizes of some styles can vary slightly. Refer to sizing guide in the product pictures for sizes/measurements to avoid disappointment.
How do I care for my Steel Sweat product?
We’re very keen to ensure your brand new Steel Sweat product continues to look and feel great so here are a few care tips to help you keep your gear in top condition. For stubborn stains, we recommend using a specifically designed stain remover for the material you are treating, which you can easily find in department or shoes repair stores. And of course, with whatever product you choose to use to clean with, please don’t forget to read the instructions carefully.
Non-leather items be hand washed using tepid water, mild soap and a soft toothbrush. Alternatively, you can gentle machine washed using a cold water on a short delicate cycle (do not spin dry). Be sure to wind up and secure any velcro closures before washing to avoid fabric damage. Lay on a towel and use another towel to pat dry then leave to dry flat. Allow to fully dry naturally before use. Do not leave in direct sunlight.
A dry foam formula or simple gel cleaner will lift out general stains on suedes, leathers, nubucks and fabrics – you’ll find these at most department stores or shoe repair shops. Apply a good quality leather conditioner to nourish and protect your leather. For more stubborn stains, you should use a traditional cleaning block. Never submerge leather in water. Allow to fully dry naturally before use. Do not leave in direct sunlight or use bleach. We also recommend that if you are using a cleaning brush, a natural fibre brush will work best for leathers and a soft metal brush or brush with rubber bristles will work better for suedes and nubuck materials.
For PU leather, try a good old–fashioned wipe and clean with a slightly damp cloth. This should do the job. Allow to fully dry naturally before use and do not leave in direct sunlight.