Shipping, Returns & Exchanges
Hassle-free shopping with fast shipping and clear return and exchange policies.
Returns & Exchanges
30 Day Returns & Exchanges
You may request a return or size exchange for eligible, unused products from Steel Sweat within 30 days of delivery.
Products must be in the condition you received them and in the original box and/or packaging.
Important Note
Products must be unused and in their original condition. If your order arrives defective or contains the wrong item, contact us so we can make it right.
What can be returned?
You can return eligible products purchased from us, provided they meet the condition requirements above. Sale items are final sale, except for defective or incorrect items.
Exchanges
Need a different size? Eligible unused products can be exchanged for another size within 30 days of delivery, subject to availability. Contact our support team to arrange your exchange.
Customers pay return postage for ordinary returns and size exchanges. Steel Sweat covers return postage for defective or incorrect items.
To start a return or exchange, use our Start a Return page. Our team will review your request and provide return instructions. Prefer to talk to us? Email support@steelsweat.com or call (385) 376-1996.
Refund Process
Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit or debit card within 7 days.
Please note that depending on your bank's policies, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Packaging
Products must be returned in the original packaging. If the item came in a box, it must be returned in the same box. If the item came in a bag, it must be in the same sealed unopened bag.
Items must include all manuals, packaging, seals, etc. Please do not write on the factory box or packaging, and please leave all factory stickers on the box.
Shipping Policy
Shipping Policy
Shipping is $3.99 for orders below $75 and free on orders of $75 or more, based on the merchandise subtotal after discounts and before tax. We ship to all 50 US states, including Alaska and Hawaii. We do not ship to US territories or international addresses.
Processing Time
Orders placed before 5 p.m. Mountain on business days ship that day. Later orders ship the next business day. Holidays may affect timing.
Delivery Estimates
Allow 1–3 business days in transit within the contiguous US. Alaska and Hawaii delivery times vary; contact us for an estimate.
Shipping Carriers
We ship via UPS, FedEx, and USPS depending on package size, weight, and destination. Your shipment confirmation includes the carrier and tracking information.
Order Tracking: A tracking number is emailed to you once your order ships. You can also view tracking status in your account under Order History.
Shipping Region: We ship to all 50 US states, including Alaska and Hawaii. We do not ship to US territories or international addresses.
P.O. Boxes: We are unable to ship to P.O. Box addresses when a selected carrier requires a physical street address.
Lost or Damaged Packages: If your package arrives damaged or does not arrive within the estimated timeframe, contact us at support@steelsweat.com or call (385) 376-1996 and we will work with the carrier to resolve the issue.
Returns / Still Have Questions?
Our support team is ready to help you with any shipping or return concerns.